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MSc Telecommunications with Business


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This is an exciting programme that is designed to address the market need for highly skilled technical managers in the ICT and telecommunications industry that have a broad knowledge across both technology and business.

This new programme exploits the established and highly successful portfolio of telecommunications MSc modules run by the UCL Department of Electronic & Electrical Engineering (EEE) in combination with four specially designed business modules to create a focused MSc degree in Telecommunications with Business. These four business modules draw on the experience of leading experts from industry and academia in the area of business planning, financial and management accounting, regulation, marketing and product management.

This course aims to provide the management tools and techniques of an MBA programme but with the focussed application to the specific industry that an MSc can provide. It is aimed at both recent graduates and those with experience who seek accelerated progression to senior management and technical positions. We expect graduates of this new programme to be highly attractive to employers across a very diverse range of sectors.

The course requires students to successfully complete 8 modules (4 technical and 4 business) alongside a dissertation. Students can apply to study the programme over a 1 year full time basis or 2 years part time.

We also offer a highly innovative, 2 year Masters degree with a year in industry open to students on all of our communications engineering MSc and MRes programmes. Students apply in their first term for exclusive year-long paid internships at Cisco Systems in Silicon Valley, California. If successful, postgraduate students will complete an extended industry-focused project whilst being mentored at Cisco.

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This programme is also available as a flexible course over 3- 5 years or individual modules can be taken on a CPD basis.

Students are required to take the introductory module Introduction to Telecommunications Networks (ITN) and any three other technical modules from the MSc Level programme.

Options include:
Wireless Communications Principles (WCP)
Mobile Communications Systems (MCS)
Introduction to IP Networks (IPN)
Next Generation Networks (NGN)
Network Planning and Operations (NPO)
Interactive Multimedia Systems (IMS)
Network and Services Management (NSM)

Please note that modules can be subject to change or cancellation and not all modules are run every year. Wherever possible appropriate substitutions will be made.

Module B1: Strategy, Marketing and Product Management

This module provides the foundation for the management aspects of the degree by examining the environment in which ICT and telecommunications businesses operate and developing an understanding of strategic and business planning. In addition the principles of marketing, product and portfolio management are covered, with particular reference to the Telecoms. and ICT industry.

  • Structure of ICT
  • Internet, ecommerce and entertainment
  • Macro-economic models
  • Product and portfolio management
  • Principles of marketing
  • Competition analysis

5 days teaching followed by private study assessed by an assignment. (15 credits)

Module B2 Finance and Business Environment

This module provides a thorough examination of the generic principles of finance, but using telecommunications and ICT service providers as example companies. The objective is to give students sufficient understanding of financial analysis so that they appreciate the financial implications of topics in subsequent modules, B3 and B4. Financial accounting

  • Management accounting
  • Business finance
  • Regulation and legislation
  • Business cases
  • Network and system infrastructure economics

5 days teaching followed by an assessed an unseen written examination. (15 credits)

Module B3: Customer Service, Operations and Planning

This module addresses the key to customer satisfaction, namely the effective day-to-day management of operations and services. The objective of the module is to apply theory to the practices encountered in the real life of a telecom and ICT service provider. In addition, the module presents the best practice in operations and customer service. Areas covered:

  • Managing customer experience
  • Organisational climate
  • Customer service principles
  • Customer service and network-management systems
  • Field operations
  • Network planning
  • ICT project management
  • Risk management

5 days teaching followed by private study assessed by an assignment. (15 credits)

Module B4: Global Aspects, innovation Management, People Management and Organisational Design

This module addresses the principles of organisational design and the management of people as a resource within a set of effective processes. This is then developed to consider the way that a company exploits its R&D; activity and in particular the management of innovation from concept to product. Finally, the global dimension of all the business aspects (marketing, product management, organisational design, etc) is examined. Areas covered:

  • Human resource management
  • Organisational design
  • Organisation and process transformation
  • Team management
  • Cultural dynamics
  • Training and skills development
  • Innovation management
  • Global aspects

5 days teaching followed by an assignment. (15 credits)

Please note that modules can be subject to change or cancellation. Wherever possible appropriate substitutions will be made.

UCL has considerable experience in running combined technical and business education for high potential candidates. This programme builds on the success of the Department’s ‘Communications for Industry’ programme which has been providing technical modules for over 15 years and the “BT Masters Programme” (MSc in Telecommunications Business), which ran successfully for more than 15 years.

The modules for the programme consist of academic lectures, guest speakers from industry and practical exercises, taught on the UCL campus in Bloomsbury, in the heart of the West-end of London. Business modules are in 5 day blocks, with a tutorial session a few weeks later, followed by either an assignment or a written examination.

The technical courses are taught by world leading technical experts whose active research in the areas they teach brings a mix of fundamental concepts as well state-of-the-art insight.

The business models draw on experts with exceptional experience in industry and business school education.

Dr Clive Poole

picture of Dr Clive Poole

Dr Clive Poole is Principal Teaching Fellow and Director of Telecommunications Industry Programmes at UCL. Dr Poole has over 25 years experience in the electronics and telecommunications industries in both the UK and the Far East. He has worked in product design, manufacturing, marketing and general management as well as teaching and academic roles.

Before joining UCL, Dr Poole was Director of Sales for AT&T; mobility (EMEA) and prior to that worked in business development for Jersey Telecom in the Channel Islands, where he pioneered the use of GSM mobile networks on cruise ships and ferries. He has also been Managing Director of a US$100million contract manufacturing company in Thailand and has also run a paging equipment factory in China for 7 years.

Dr Poole started his career as a design engineer for Philips Electronics at their Microwave Division in Manchester, where he designed microwave sub-systems for military and telecommunications applications. In the early 1990’s he founded an electronics design consultancy in Hong Kong, researching and developing new products for local manufacturers, such as the world’s first pocket fax machine.

In the role of Associate Professor, Dr Poole has lectured in electronics, telecommunications and RF Circuit design at various universities in the UK and Hong Kong. Alongside his interests in the business and technical aspects of telecommunications, he maintains a continued interest in RF and microwave circuit design and occasionally publishes in this area.

Dr Poole holds BSc, MSc and PhD degrees in Electronic Engineering from the University of Manchester and an MBA from the Open University. Dr Poole is a Chartered Engineer and member the Institute of Engineering and Technology (IET) and the Institute of Electrical and Electronics Engineers (IEEE).

Andy Valdar, MSc, B.Tech (Hons), CEng, FIET, Dept Electronic & Electrical Engineering, UCL

picture of Prof Andy Valdar

Andy Valdar has had a wide ranging career in telecommunications, covering network planning, international standards, training, marketing and product management, advising on the network and technical aspects of regulation, and developing network and technology strategy. After 30 years working for BT, including three years on secondment to the United Nations in India, he joined University College London in 1999 as a visiting professor directing part-time MSc programmes for BT managers. Andy is currently Deputy Director of the Telecommunications with Business Masters programme at UCL. He has authored two books on telecommunications and is actively involved in international conferences. He is a Director on the ITP main Board and Chairman of the Editorial Board of the ITP Journal.

Ian Morfett

picture of Ian Morfett

Ian’s background includes 35 years in the Telecommunications industry. Having joined BT from university he retired as Managing Director of Strategy and Business Development for BT Wholesale. As well as being a qualified Accountant Ian spent periods in marketing, product management, operational management and regulations. Following his time in BT Ian had a period on secondment to The Cabinet Office, helping to rationalise and reduce the burden of regulation.

Today, as well as being Chair of East and North NHS Hospital Trust, Ian is a Teaching Fellow at UCL and a co-author of a Telecoms management specialist module of Imperial College’s Distance Learning MBA. In addition Ian is Chair of two small companies-one responsible for developing sailing projects; and another providing safely consultancy to the rail industry.

Keith Carrington

picture of Keith Carrington

Keith Carrington is a Senior Manager with 28 years experience of working in the Telecoms sector and more recently in the Financial Services sector. He spent twenty six years working with BT plc in a wide variety of roles including finance and audit; product management; sales; customer service and program management to name just a few. He also spent several years working as a private banker for Barclays Wealth. He is a qualified management accountant and program manager.

More recently Keith has been running his own property development company as well as helping to run the MSc Telecoms with Business program at University College London.

Keith obtained a BSc (Hons) in Biochemistry and Microbiology before taking a PGCE at the Institute of Education. He is married with five grown up children and lives in Enfield in North London.

Professor Izzat Darwazeh

picture of Prof Izzat Darwazeh

Izzat Darwazeh obtained his first degree in Electrical Engineering from the University of Jordan in 1984. He obtained the MSc and PhD degrees, from the University of Manchester Institute of Science and Technology (UMIST), in 1986 and 1991, respectively. He worked as a postdoctoral research Fellow at the University of Wales - Bangor -UK from 1990 till 1993, researching very high speed optical systems and advanced MMICs for optical communications applications. He was a Senior Lecturer in Optoelectronic Circuits and Systems in the Department at Electrical Engineering and Electronics at UMIST. He moved to University College London in October 2001.

His teaching covers aspects of optical fibre communications, telecommunication networks and high speed integrated circuits and MMICs. His research interests are mainly in the areas of high speed optical communication systems and networks, microwave circuits and MMICs for optical fibre applications and in mobile communication circuits and systems. He has authored/co-authored more than 120 papers in the areas of optical and wireless (cellular) communications and MMICs and high speed/frequency circuits. He is the co-editor of the IEE book on "Analogue Optical Communications" and the co-author (with Luis Moura) of "Linear Circuit Analysis and Modelling: From DC to RF". He acts as a consultant to several UK and international organisations and commercial bodies and he serves on a wide range of professional committees.

Since 2001 he has been with the Department of Electronic and Electrical Engineering, UCL, becoming a Professor of Telecommunications Engineering in 2006.

Jane Britton – Department of MS & I , UCL

picture of Jane Britton

Jane teaches on and is course leader for the department’s Project Management courses for undergraduate, Masters and Doctoral students, and is also the Course Director for the Executive Education programme. Jane has also held visiting lectureships in Marketing at Cass Business School and the Arcadia Centre for Education Abroad.

Jane has considerable business management and industry experience. Prior to joining UCL Jane worked for BT plc where she was responsible for managing a range of businesses and new product development projects, including mobile communications products and services and cordless telephones. She also worked on corporate culture change and business process re-engineering programmes.

Jane has also previously worked as a consultant and is currently working with the Association for Project Management (APM) on the development of its professional qualifications, and is a member of various APM qualifications and professional development panels.

Jane is a Fellow of Association for Project Management (APM), a Fellow of the Higher Education Academy (HEA) and Member of the Market Research Society (MRS).

Winner of the MS&I; Teaching Excellence Award, 2010.  Jane is a qualified teacher (PGCE) in Post-Compulsory Education and Training, and holds SEDA accreditation as a teacher in higher education. Jane is a Fellow of the Association for Project Management, and was a member of the APM team that developed the qualifications implementation plan for the 5th edition Body of Knowledge, and was also a contributor to the content of the 6th edition of the APM Body of Knowledge (2012)

Joe Nellis BSc (Econ) MA PhD FHEA AcSS

picture of Prof Joe Nellis

Professor of International Management Economics

Director of Policy, Strategy & Performance Community

Cranfield School of Management, Cranfield University

Joe is on the faculty of the Cranfield School of Management and contributes to the full range of the School's postgraduate and post-experience management programmes, specialising in Global Macroeconomics.  

He was formerly Director of Graduate programmes (1999 – 2003) and Academic Dean of the Faculty of Management (2003-05). He held the post of Pro-Vice Chancellor of Cranfield University (2005-08). 

He is currently Director of the Policy, Strategy & Performance Academic Community within the School with responsibility for all faculty and staff in the areas of Economics, Finance & Accounting, Strategy, Entrepreneurship, Corporate Responsibility, Complex Systems and General Management programmes.

Joe has been a member of the School’s Executive Board since 1994.

Prior to life at Cranfield, Joe studied at the Universities of Ulster and Warwick and was on the staff of the Universities of Loughborough and Keele.  He has spent two years as a teacher on Voluntary Service Overseas (VSO) in Ghana.  He makes regular return visits to Ghana.

He also holds Visiting Professorial appointments at various universities in Germany, Belgium, Austria, The Netherlands, Hungary and Ghana. He is a recipient of: an 'Outstanding Professor' award in Hungary for his contribution to curriculum development, funded by the TEMPUS Programme of the European Union (2000); a ‘Distinguished Graduate Award' from the University of Ulster (2005), and the 'Best Professor Award' from GISMA/Purdue University in 2008 and 2009.

Joe has published 18 books and over 200 academic and practitioner journal articles.   His research encompasses analysis of business developments in a changing world in terms of the macroeconomy, the role of government, the impact of technology, societal and demographic trends.

Joe is a frequent contributor to a wide range of national and international conferences and is a consultant to a number of UK and international companies in the areas of strategy and business environmental analysis, strategy formulation and management development.  He has also acted as a consultant to several central government departments and public sector organisations.

Richard Pettinger – Department of MS & I, UCL

picture of Dr Richard Pettinger

Richard Pettinger is Principal Teaching Fellow (Reader) in Management Education in the Department of Management Science and Innovation, and Director of the BSc/MSci Information Management for Business programme. He is the author of over forty books on all aspects of management.

Richard's research includes restructuring and privatisation, and the influences of behaviour on organisational and managerial decision making. He consults extensively on management practice in all sectors. For fourteen years he was the HR director of a national children's charity; and he continues to work extensively with employers and unions on collective and individual staffing issues.

Roger Maull – University of Exeter

picture of Prof Roger Maull

Roger Maull is a Professor of Management Systems at the University of Exeter Business School. He is one of the co-directors of Exeter’s Centre for Innovation for Service Research, and is co-editor of the 3* International Journal of Operations and Production Management. Since April 2012, Roger has been the lead investigator on RCUK’s £1.5m Digital Economy funded network+ on New Economic Models in the Digital Economy (NEMODE). He has received over £2.5m of RCUK funding for systems related research and has been Principal Investigator on commercially-funded projects with Vodafone, Microsoft, IBM and the South-West Strategic Health Authority. He has published over 100 academic papers and is dedicated to research that informs practice.

Professor Cliff Bowman BA, MBA, PhD

picture of Prof Cliff Bowman

Cliff Bowman is Professor of Strategic Management at Cranfield School of Management.

His research interests focus on the creation and capture of value, dynamic capabilities, strategy processes and the development and leveraging of strategic assets. He has undertaken consulting assignments for a wide range of organizations and is the author of ten books and sixty articles. Cliff is a past Chairman of the European Case Clearing House, was Faculty Dean of Cranfield School of Management from 1998 to 2006, and holds two non-executive director positions.

Peter Willmott MBA

picture of Peter Wilmott

Peter developed his approach to leadership as a senior communications professional at director level in British Telecom delivering major programmes, changing structures; work practices and cultures to meet the needs of the privatised organisation for commercially focussed PR. He was responsible for key national launches including; broadband, Wi-fi, ICT and mobility. Delivering strong, measured results which more than doubled volume and favourability of media coverage over three years.


He was latterly programme director of the MSc for BT’s top managers together with University College London (UCL). Over 350 BT managers graduated through the programme.

He is qualified in the use of type dynamics as an element of coaching and leadership development.

Dr. Andreas Antonopoulos

picture of Dr Andreas Antonopoulos

Dr. Andreas Antonopoulos is currently the Rector of the University of New York in Prague and a Professor of Entrepreneurship. He holds an MBA from the Weatherhead School of Management at Case Western Reserve, Cleveland, Ohio, USA, a Ph.D. in Electrical & Electronics Engineering from University College London, UK and a D.Eng from the University of Patras, Greece. He has published numerous business and academic papers, and is a frequent speaker at major conferences and industry events. Dr. Antonopoulos has a 20 year career balancing an academic, industry and entrepreneurial background. He has had initially technical and later management roles in leading telecom sector companies such as Nortel Networks, British Telecom, Lucent Technologies and RHK serving in a number of countries worldwide. He was Co-Founder and Managing Partner of Working Knowledge, a leading telecoms advisory firm and has also spent 5 years teaching Telecom Business & Entrepreneurship, serving as an Associate Professor and Chair of the Technology Management Department, at the CEU Business School of Central European University. Dr. Antonopoulos also Co-Founded and sits on the Board of Directors of Marathon Invest, an investment fund focusing in the CEE markets and of Viva Credit, an online financial services firm. He has had a total of 6 start-up engagements since 2001. Having worked and/or lived in Argentina, Brazil, Germany, Greece, Hungary, the Philippines, Romania, Singapore, Spain, the UK and the US, and speaking 6 languages, Dr. Antonopoulos brings substantial international and multi-cultural experience to the Department of Electronic & Electrical Engineering

Professor Moira Clark

picture of Prof Moira Clark

Moira Clark is Professor of Strategic Marketing at Henley Business School, Head of Marketing and Reputation as well as Director of The Henley Centre for Customer Management (A consortium of organisations who are interested in leading-edge best practice in customer management).

Moira is a leading expert in the area of Strategic Customer Management. She has researched and published widely on the subject of Relationship Marketing, customer experience and service excellence. Publications include: the Academy of Marketing Science, the Journal of Retailing, International Journal of Management Reviews and the Journal of Relationship Marketing.

She serves as a consultant and advisor to major UK and international blue chip companies. Her main area of research and consulting is in Customer Management, Customer Experience, CRM, Service Excellence, Social Networking, Customer Retention and Internal Marketing. Moira is a frequent keynote speaker at many public and in-company seminars and conferences around the world.

Sri Srikanthan MBA ACMA

Senior Lecturer in Finance and Accounting: Director, Marketing Accounting Research Centre

Sri is a Senior Lecturer in Accounting and Finance, and Director of the Marketing Accounting Research Centre (MARC). He was Director of the Executive MBA (part-time) Programme from 2000 - 2005. He is a management accountant with many years experience in industry, prior to obtaining an MBA from Cranfield in 1984. Sri has wide industrial experience with manufacturing and service companies. He is currently consultant to a wide range of companies, and has worked with leading organisations and conducted workshops in the UK, Australia, Singapore, Hong Kong, and Africa. He is co-author of a book entitled "Management Accounting for Financial Decisions". He has also published a number of articles and reports on Brand Accounting, Segment Profitability Analysis and Life Cycle Evaluation, based on his interest in the management information needs of Strategic Decision Makers, particularly from the marketing area and in Corporate Finance. He was a non Executive Director of Air Partner plc from 2002-2008.

Entry Requirements and application process for September 2019

We are now accepting applications for entry in September 2019.

We welcome applications from those with a variety of backgrounds in Engineering and the Physical Sciences. The minimum academic qualification for recent graduates is a minimum upper second- class Bachelor's degree in a relevant discipline from a UK University or an overseas qualification of an equivalent standard. Individuals with significant industrial experience (and without such a qualification) may also be considered. Applicants will also need to meet the UCL English Language requirements.

Further details which you may find helpful regarding fees, scholarships and the English Language requirements can be found on the online prospectus.

The first stage of the application process is to complete a pre application form

Please note that this does not constitute a formal application.

Following initial consideration of your pre-application, we will invite you to complete a video interview. If successful at interview, you will be invited to make a formal application using the UCL standard application form.

For all enquiries please contact:


Entry Requirements

We will welcome applications from those with a variety of backgrounds in Engineering and the Physical Sciences.

The minimum academic qualification is a minimum upper second- class Bachelor's degree in a relevant discipline from a UK University or an overseas qualification of an equivalent standard. Individuals with significant industrial experience (and without such a qualification) may also be considered.

All applications will be required to meet UCL's English Language requirements at the Standard level.

For all enquiries please contact:


Tel: +44 (0)20 7679 7307